E-Manage Frequently Asked Questions |
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"Translating
Technology into Business Value" |
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Expetec Colorado Springs vs. Your Current IT Support
Why should I use this service over a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. Expetec Colorado Springs combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solve problems before they have an impact on your business, provide preventive maintenance on workstations to keep them updated with latest patches making them less vulnerable and reducing the security loopholes and do all of this on a very affordable flat fee basis. Our customers average a 50-70% cost savings using our services compared to their previous solution provider charging the traditional hourly onsite rates.
We have a friend that took a couple of computer classes while in college. We call him whenever we need computer help; why shouldn't we just stick with that?
Small businesses are as dependent on technology as fortune 500 firms are. Complexities in managing IT are similarly aggressive in both small and large firms. We have found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. They use obsolete technology as they have no resources to update themselves. Most often scenario, they are unavailable or busy when you need them present. Their being not up-to-dated or unavailable costs you lost productivity and brings your business to a standstill
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Support and Coverage
I'm skeptical that Expetec Technology Services can give me the support I need over the Internet.
Currently we are able to solve more than 93% of our user’s issues over the Internet. We use “E-Manage” – a remote IT infrastructure management platform that enables us to take remote control of a workstation or server and carry out repairs on the system as if the technician is sitting on the system.
Our average time to resolve an issue is about 22 minutes. In the event when we are not able to fix the problem remotely, we have an option to send an engineer on-site immediately depending on the urgency of work.
Explain the Remote Control service — is my information safe?
It's very safe. We use remote control software that allows us to take control of your computer as if we were sitting right at your desk. This allows us to do most of our work over the Internet and enables us to offer you the lowest price possible.
In order to use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. That way you can feel safe that we can't do anything to your computer when you aren't watching our every move. Our technology also keeps an audit of each action that we take on any machine with in the network, which can be referred to in case there is any doubt.
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ABOUT “E-Manage”
Why did you develop E-Manage?
Most small businesses have a hard time getting consistent, reliable advice and support for their computer systems. Expetec provides all of the services a business needs, on a 24x7 basis, at a very affordable rate. The small to medium size business community can now outsource their IT needs just like outsourcing payroll or recruiting services.
How will E-Manage help my business and employees perform better?
Most of the small business either don't have reliable technology help or avoid using it for as long as possible because they fell like they are running up an expensive 'tab' anytime they want help.
E-Manage is a membership that will allow your employees to get the support and training they need, when they need it, for a flat fee. Knowing that they are not running up the "tab" will allow them to proactively get answers to the questions that are slowing their work performance each day, keeping your business from being dragged down by technology problems.
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Do I Really Need This Type of Service?
Why shouldn't I just call the manufacturer of my computer for help?
That does seem to make sense, doesn't it? However, most people who have tried this just get very frustrated. Long hold times, passing the buck to another manufacturer, being charged large sums for every call, it’s enough to drive you crazy. Expetec-COS will solve most problems with your computer immediately over the Internet or phone. If we can't, we are local, so we can send one of our technicians over at a suitable time to take care of it in person. |
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